Warranty

Eizo products are covered by worldwide warranty terms stated in the document "Limited Warranty" (hereinafter referred to as the “Warranty”) that accompany every product. Carefully read the terms to avoid potential future misunderstandings. The warranty period begins at the date of purchase. Warranty service is free of charge, parts and labor included.

Eizo Nordic AB Expanded Warranty Terms

The following is a short summary of expanded warranty terms given by Eizo Nordic AB for Eizo products distributed through Eizo Nordic AB and installed in Denmark, Finland, Norway and Sweden.

RadiForce

 

 

Eizo Nordic AB gives 3 - 5 years warranty on all current RadiForce LCD monitors. The warranty will cover malfunction occurred during normal use. 
Current Eizo RadiForce LCD monitors are warranted to preserve the recommended bright level during a certain usage time as long as they are kept calibrated to the recommended bright level and used with enabled energy saver.
Deterioration of display performance caused by the use at higher brightness than the recommended brightness or caused by the deterioration of expendable parts such as the LCD panel and/or backlight, etc. (e.g. changes in color, changes in color uniformity, defects in pixels including burnt pixels, etc.) is not covered by the warranty.

Below is the warranty period defined for RadiForce LCD monitors purchased after 2005-04-01 that are kept calibrated to recommended bright level and used with enabled energy saver:

Res.

Gray Scale/ Color

Mode

Warranty period for the monitor

Warranty period for the
LCD-panel

Warranted preserved recommended bright level

Recommended Brightness / Color temp.

1 MP

Gray Scale

RadiForce G11

3 years

3 years

3 years or 20 000 usage hours which comes first

400 cd/m2

2 MP

Gray Scale

RadiForce GS220

5 years

5 years

5 years

500 cd/m2

3 MP

Gray Scale

RadiForce GS320

5 years

5 years

5 years

450 cd/m2

5 MP

Gray Scale

RadiForce GS521

5 years

5 years or 30 000 usage hours which comes first

5 years or 30 000 usage hours which comes first

500 cd/m2

1 MP

Gray Scale

SMD 19102C/-D

3 years

3 years

3 years or 20 000 usage hours which comes first

400 cd/m2

2,3 MP

Color

RadiForce ES240W

3 years

3 years

-

-

2 MP

Color

RadiForce MX191K

5 years or 30 000 usage hours which comes first

3 years

-

-

1 MP

Color

RadiForce MX210K

5 years or 30 000 usage hours which comes first

3 years

-

-

3 MP

Color

RadiForce MX220WK

5 years or 30 000 usage hours which comes first

3 years

-

-

3 MP

Color

RadiForce MX240WK

5 years or 30 000 usage hours which comes first

3 years

-

-

3 MP

Color

RadiForce MX300WK

5 years or 30 000 usage hours which comes first

3 years

-

-

1MP

Color

RadiForce RS110

5 years or 30 000 usage hours which comes first

5 years or 30 000 usage hours which comes first

5 years or 10 000 usage hours which comes first

170 cd/m2 / 7500 K

2 MP

Color

RadiForce RS210

5 years or 30 000 usage hours which comes first

5 years or 30 000 usage hours which comes first

5 years or 10 000 usage hours which comes first

150 cd/m2 / 7500 K

2 MP

Color

RadiForce RX220

5 years or 30 000 usage hours which comes first

5 år eller 30 000 timmar

5 years or

10 000 usage hours

20 000 usage hours


400 cd/m2 / 7500 K

300 cd/m2 / 6500 K

3 MP

Color

RadiForce RX320

5 years or 30 000 usage hours which comes first

5 years or 30 000 usage hours which comes first

5 years or

10 000 usage hours

20 000 usage hours


400 cd/m2 / 7500 K

300 cd/m2 / 6500 K

1 MP

Color

SCD19102C/CP/D

3 years

3 yearsr

3 years or 10 000 usage hours which comes first

130 cd/m2

 

Warranty - FlexScan M / MX models

LCD monitors from the FlexScan M / MX-series.

Res.

Gray Scale/Color

Model

Warranty period for the monitor

Warranty period for the LCD-panel

Warranted preserved recommended bright level

Recommended bright level and color temperature

1-4 MP

Color 

FlexScan - 
MX / M-series

5 years
30 000 hours

5 years or 30 000 hours

 

-

-

 

Warranty - Previous and no longer sold RadiForce models

Bought prior to 2005-04-01.

 

Res.

Gray Scale/ Color

Model

Warranty period for the monitor

Warranty period for the
LCD-panel

Warranted preserved recommended bright level

Recommended Brightness / Color temp.

2 MP

Gray Scale

RadiForce G20

3 years

3 years

3 years or 20 000 usage hours which comes first

400 cd/m2

2 MP

Gray Scale

RadiForce G21

3 years

3 years

3 years or 20 000 usage hours which comes first

400 cd/m2

2 MP

Gray Scale

RadiForce G22

3 years

3 years

3 years or 20 000 usage hours which comes first

400 cd/m2

3 MP

Gray Scale

RadiForce G31

3 years

3 years

3 years or 20 000 usage hours which comes first

450 cd/m2

3 MP

Gray Scale

RadiForce GS310

3 years

3 years

3 years or 20 000 usage hours which comes first

450 cd/m2

3 MP

Gray Scale

RadiForce G33

3 years

3 years

3 years or 20 000 usage hours which comes first

450 cd/m2

3 MP

Gray Scale

RadiForce GX320

5 years

5 years

5 years

450 cd/m2

5 MP

Gray Scale

RadiForce G51

3 years

3 years

3 years or 20 000 usage hours which comes first

450 cd/m2

5 MP

Gray Scale

RadiForce GS510

3 years

3 years

3 years or 20 000 usage hours which comes first

500 cd/m2

5 MP

Gray Scale

RadiForce GS510G

3 years

3 years

3 years or 20 000 usage hours which comes first

500 cd/m2

5 MP

Gray Scale

RadiForce GS520

5 years

5 years or 20 000 usage hours which comes first

5 years or 20 000 usage hours which comes first

500 cd/m2

1 MP

Color

RadiForce R12

3 years

3 years

3 years or 10 000 usage hours which comes first

160 cd/m2 / 7500 K

2 MP

Color

RadiForce R22

3 years

3 years

3 years or 10 000 usage hours which comes first

150 cd/m2 / 7500 K

2 MP

Color

RadiForce RX210

3 years

3 years

3 years or 10 000 usage hours which comes first

240 cd/m2 / 7500 K

2 MP

Color

RadiForce RX211

5 years or 30 000 usage hours which comes first

5 years or 30 000 usage hours which comes first

5 years or
15 000 hours at

20 000 hours at

300 cd/m2 /

         7500 K

         6500 K

3 MP

Color

RadiForce R31

3 years

3 years

3 years or 10 000 usage hours which comes first

250 cd/m2 / 7500 K

3 MP

Color

RadiForce R31C

3 years

3 years

3 years or 10 000 usage hours which comes first

220 cd/m2 / 7500 K

 

 

Warranty - Eizo Sensors and Graphics board for RadiForce
Sensors and graphics board distributed by Eizo Nordic AB.

Model

Warranty period

Matrox - Graphics board of type Theatre View
TV20, TV30

1 year

Other graphics boards independent of manufacturer and model

3 years

EIZO 
UX1 sensor, GX2 sensor, RX1/RXS sensor


2 years

EIZO 
Clip-On Swing Sensor G1


3 years

 

Extended warranty RadiForce
Extended waranty up to 5 years can be purchased for RadiForce LCD monitors. Please contact Eizo for offer prior to the normal waranty period has expired.

Warranty - previous and no longer sold FlexScan CRT, Plasma monitors, Projectors and Thin clients.

Model

Warranty period for the monitor

Warranty period for the LCD-panel

Warranted preserved recommended bright level

Recommended bright level and color temperature

FlexScan CRT

3 years

3 years

-

-

Plasma monitors

2 years

2 years

-

-

Projectors

3 years

3 years

-

-

e-Clients

3 years

3 years

-

-


FlexScan and ColorEdge

Eizo Nordic AB gives a 5-year warranty or maximum 30,000 hours in operation expanded to the entire monitor including the LCD-panel for all FlexScan and ColorEdge LCD monitors.

The 5-year warranty applies to all FlexScan and ColorEdge LCD monitor models manufactured and delivered after 2003-08-01.

Eizo Nordic AB warrants that the recommended bright level will preserve during a warranted time on certainColorEdge LCD models as long as they are kept calibrated to the recommended bright level and color temperature.

 

Model

Warranty period for the monitor

Warranty period for the LCD-panel

Warranted preserved recommended bright level

Recommended bright level and color temperature

CG211, CG221W

 

5 years
30 000 hours

 

5 years
30 000 hours

 

3 years or 10 000 hours

100 cd/m2, 5000-6500 K

CG222W

 

5 years
30 000 hours

 

5 years
30 000 hours

 

3 years or 10 000 hours

80 cd/m2, 5000-6500 K

CG223W 5 years
30 000 hours
5 years
30 000 hours
3 years or 10 000 hours 80 cd/m2, 5000-6500 K

CG232W

 

5 years
30 000 hours

 

5 years
30 000 hours

 

3 years or 10 000 hours

100 cd/m2, 5000-6500 K

CG241W

 

5 years
30 000 hours

 

5 years
30 000 hours

 

3 years or 10 000 hours

120 cd/m2, 5000-6500 K  

CG242W

 

5 years
30 000 hours

 

5 years
30 000 hours

 

3 years or 10 000 hours

120 cd/m2, 5000-6500 K  

CG243W 5 years
30 000 hours
5 years
30 000 hours
3 years or 10 000 hours 120 cd/m2, 5000-6500 K
CG245W 5 years
30 000 hours
5 years
30 000 hours
3 years or 10 000 hours 120 cd/m2, 5000-6500 K

CG301W

 

5 years
30 000 hours

 

5 years
30 000 hours

 

3 years or 10 000 hours

120 cd/m2, 5000-6500 K  

CG303W 5 years
30 000 hours
5 years
30 000 hours
3 years or 10 000 hours 120 cd/m2, 5000-6500 K

 

Other FlexScan or ColorEdge models delivered before 2003-08-01

3 years

3 years

 

-

-

 

Warranty - Sensors to ColorEdge
Sensors distributed by Eizo Nordic AB.

Model

Warranty period

EIZO, CX1 sensor

2 years

EIZO, EysyPIX

2 years

Datacolor Spyder 3 Pro

2 years

X-Rite, DTP94B – sensor

1 year

 

Type of Service offered by Eizo Nordic AB
Replacement/SWAP - service is offered the first 3 years. Parts, labor and all freights are free of charge.
Workshop/Send In -service is offered during year 4 and 5 at our workshop in Sweden. Parts, labor and the return freight is free of charge.
 

Verification of Warranty Status

Eizo Nordic AB will in normal circumstances offer warranty service as per the applicable warranty terms if a faulty product has been manufactured within the applicable warranty period.  

The client shall how ever always be able to show an invoice, receipt or other type of sale contract to prove that the product is purchased within the warranty period.

The age of the product can be verified by check of the manufacture month and year that is typed at the rear of the monitor. 

On old models the production month and year can be verified by the serial number (S/N). The last three digits of the serial number indicate the month and year of manufacture.
Example: S/N A1234120-EDW means that the product is manufactured month 12 year 0, i.e. December 2000.
If the client has got problem with the validation of warranty please take contact to the, for the region, authorized Eizo distributor.

Pixel specifications
As standard all Eizo monitors are covered by warranty for faulty complete pixels. Furthermore will Eizo Nordic ABcover for sub-pixel fault (red or green or blue) with a warranty exceeding the requirements from the ISO standard 13406-2 class II. 
Click on the link for the pixel policy and pixel faults specification given by Eizo Nordic AB 
on products distributed by us and installed in Denmark, Finland, Norway and Sweden: 
Eizo Pixel standard presentation (pdf: 133 Kbyte).

 

 
  • Eizo Library
    Eizo Library
  • Case Studies
    Case Studies
  • Videos
    Videos
  • Award&Reviews
    Award&Reviews