Self-Check & Pixel Policy 

Fault symptoms in LCD monitors are often due to issues other than functional faults in the monitor. Symptoms can be caused by connected pheripheral equipment, incorrect configuration or unsuitable settings in the monitor.
A proper identification of the source of the fault prevents unnecessary shipments and minimizes the time needed to resolve the problem. Therefore, it is valuable to carry out a basic self-check by following the directions under 'troubleshooting' in the user-manual or as per below. It will also form the basis of a current fault description.

USER MANUAL
To download a user-manual, click
here

FAQs
Click
here to check out our FAQs

PIXEL POLICY
Click here to read our pixel policy.

SELF-CHECK
Below shows how to check the most common problems on LCD monitors.

NO PICTURE
The power indicator is off/dark;

  • Check that the power cables is correctly connected
  • Check that the main power switch in the rear next to the power cable is ON
  • Check that the power button at the front is switched ON

The power indicator is ON or blinking;

  • Check that the power button at the front is switched ON
  • Check that the video/signal cable is correctly connected
  • Check that the connector on the signal cable is undamaged
  • Check that the screen-saver is not activated

SIGNAL ERROR
The menu indicates 'signal error' with zero (0) values;

  • Check that the graphic board is properly attached

The menu indicates 'signal error' with values beyond the monitors operational area;

  • Check that the video resolution and signal frequency from the graphic board is within the specification for the monitor (see user-manual)

The menu indicates DVI, VGA , DisplayPort or HDMI or any video input signal but no screen;

  • Press 'signal' button at the monitors front to switch the current video/signal cable connected to the monitor

OSD ERRORS
Check that the monitors 'On-Screen Display' is not locked (see user-manual)

PICTURE PROBLEMS

  • Reset the monitor to the factory default settings by choosing 'Reset* in the OSD menu (see user-manual)
  • Check if the problems persists with another computer connected to the monitor
  • Check with another monitor connected to the current computer
 
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